Understand the different status of my wallet
It is possible to activate a payment service provider (Stripe, Lemonway, etc.) on the platform:
- Make sure beforehand that online payment is activated on your platform.
- Go to Settings -> optional settings
- Uncheck the offline payment option or contact our support if this is not possible.
The status of the wallet
Users have 3 statuses on their wallet:
- Created: wallet awaiting validation by the payment service provider
- Not created: wallet not created
- Validated: validated by the payment service provider
To check the status of your users' wallet:
- Go to users -> wallet column
Then click on the status of the wallet to view or create the user's wallet
The transaction history is auditable from the transactions tab.