Modify the email sending notifications

The automatic sending of notification emails to your platform must be done from a verified email address in order to:

• guarantee a high derivability rate
• avoid the deterioration of the quality of your domain name

How do I customize the address for sending emails on my platform?

Personalizing the sending email address is a relatively complex procedure because it is necessary to first authenticate your domain name with the sending email service provider.

It is therefore a manual intervention of our support team to:

• the purchase of a dedicated IP for your emails
• the specific manual configuration of the Particeep solution in order to authorize the sending of emails from your personalized email
• The configuration and authentication of your domain with our email provider.

What does the Particeep team need?

The Particeep team needs your DNS access.

If you do not wish to give us access to your DNS, please let us know your IT contact so that we can specify the procedure to be carried out in order to modify the sending email address.

Is there a charge for the personalization procedure?

Yes, this procedure is chargeable.