Create an electronic wallet (ewallet)

To create your electronic wallet, you must validate your KYC (know your customer) or customer knowledge process.

As soon as you have integrated a payment provider to your Particeep platform, you must validate several customer knowledge documents (KYC) in order to be able to carry out transactions with an online payment.

Three profiles must be validated:

• the administrator for the collection of transaction costs and remuneration of the platform
• the investor so that he can invest
• the project leader or the company or the fund for fundraising.

The procedure for validating customer knowledge documents is the same for the three types of user. The documents are different if you are a legal person, a natural person or an association.

Activate my electronic wallet

Go to My Account > Wallet > Documents

The validation time by the payment provider is

• 24h for individuals
• 48h for legal person

What documents are requested from users

Depending on the type of user, the documents requested to open the payment account may change.

These documents are similar for all payment service providers

• Please find here is the list of documents required to open an online payment account

What to do if the documents are refused?

Your documents may be refused by the payment provider for several reasons:

• Identity document only on the front,
• bad certificate of domicile,
• Invalid RIB,

You will receive an email from the payment provider informing you that your documents have been refused.

You can then download them again on the platform and ask for the validation of your online wallet.